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Knowledge base
Returns & Refunds
Returns
4
Return Online - UK
Return - Bought in store
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
3
How will I receive a refund?
When will I receive a refund?
I can't see a refund on my bank statement
Brand Partner Returns
1
RETURNS - BOUGHT FROM A BRAND PARTNER
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How can I change details and marketing preferences?
How do I create or change my email address?
How do I buy online?
View all 7
Technical Issues
6
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How can I change details and marketing preferences?
View all 6
Site Policies
Terms & Conditions
13
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 13
Other Policies
4
Fur Policy
Guide To PEGI Ratings
Customer Service Opening Times
Complete Savings
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
Delivery & Collection
Delivery Methods
4
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Click and Collect
Delivery FAQs
10
Where is my order?
Why is my order late?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
View all 10
Orders & Payments
Placing Orders
12
OUTLET20 / EXTRA20 - My item is not showing a discount
How do I apply a discount code?
What payment options are accepted?
What is payment authentication?
Payment issues
View all 12
Completed Orders
9
I've received the wrong item
My item is faulty
I'm missing item(s) from my order
Why have you cancelled my order or item?
My order has been cancelled, but it appears that I have still been charged
View all 9
Product info
5
How do I find my size?
Item out of stock?
Is there a limit to how many products I can buy?
Size Guide
Product Information
Stores & Services
Stores Information
2
Store Finder
I'd like to leave feedback about one of your stores
