When do you take payment?

We only take payment for an item after it has been processed, with the exception if the item you're ordering is from one of our brand partners. If that is the case, the payment is taken immediately upon placing the order.

Before processing however, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until we have processed your item(s) for delivery.

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

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