Donnay Help Centre

Orders & Payments
- Placing Orders
  Placing Orders
- Completed Orders
  Completed Orders
- Product info
  Product info

Returns & Refunds
- Returns
  Returns
- Refunds
  Refunds
- Brand Partner Returns
  Brand Partner Returns

My Account
- Getting Started
  Getting Started
- Technical Issues
  Technical Issues
  
  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password.
  If you don't have an account you can set one up. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
  Did you find it helpful? Yes No
  Send feedback
  
  Sorry we couldn't be helpful. Help us improve this article with your feedback.
  
  Did you find this article helpful? Yes No
  Send feedback
  
  Thanks for your feedback.
  
  If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.
  Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.
  
  Still need to contact us

Site Policies
- Terms & Conditions
  Terms & Conditions
- Other Policies
  Other Policies
- Privacy and Cookies Policy
  Privacy and Cookies Policy